日系ケミカル企業、カスタマーサービスのテンポスタッフ募集！

Customer Service Representative
Temporary
■Working place: Midtown, Manhattan
■Office hours: 9:00am – 5:00pm

■Requirements
1) General PC skills including Word, Excel, PowerPoint, Outlook. Experience with Navision is a big plus.
2) Basic knowledge of INCOTERMS for import/export shipment.
3) Basic concept of accounting for posting sales, purchase and inventory value transaction.
4) Japanese language skill both in speaking and writing.

■Duties and Responsibilities: Customer Service for NC, AC and KC products (excluding domestic Methanol)
Order Processing/Logistics:
1. Process orders in a timely manner to ensure on-time delivery and to keep customers updated on their order status for AC and KC products
2. Handle customs clearance with the agent for US domestic Methanol.
3. Communicate with the agent for methanol duty draw back.
4. Handle any delivery issues including missing shipments and damaged materials.
5. Prepare shipping documents including certificate of origin and bill of ladings for international Methanol purchase.
Invoicing/Payment Collection:
1. Issue an invoice within a week after delivery and check payment status.
2. Communicate with customers to collect past dues.
Purchasing/on-time payment:
1. Process purchase order and submit invoice to accounts payable.
End-of-month closing:
1. Match company’s inventory record with the ones from warehouse.
2. Make sure all transactions of the month are correctly posted by deadline.
Customer Inquiry:
1. Respond to customer inquiries about shipping status, samples and complaints.
Supporting sales team:
1. Provide logistics-related and order-related information to the sales team as requested.
Teamwork:
1. Assist other CSR whenever necessary.

Please send your resume attached an e-mail to ny@iiicareer.com