IT Customer Support (H-1 B Visa Transfer可)

Seeks for Customer Support

Location: Midtown, Manhattan

Salary: 50K – DOE (Able to transfer H-1B Visa)

Work Hours: Regular working hours is 9 am – 5 pm (EST).
With teamwork, covers working hours of 9 am – 5 pm (PST) Monday to Friday
(12 – 8 pm EST from Monday to Friday), in case of absence or vacation of a customer support representative covers 9 am – 5 pm PST(PST) from Monday to Friday (12 – 8 pm EST from Monday to Friday).

Qualifications: An ideal candidate must have;
- Business level speaking and writing skills in both Japanese and English.
- Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
- A willingness and ability to learn quickly.
- Experiences of collaborating with a team in a business environment.

JD:
• Responds to service-related customer inquiries or troubleshooting by phone and email.
• Instructs network carriers to troubleshoots circuit outages and usability issues.
• Communicates with application service providers/resellers to respond to customer inquiries.
• Provides customers with remote instructions to isolate the cause of Internet connection outages.
• Provides customers with basic instructions on the use of the computer & network application services.
• Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
• Manages ongoing service tickets and ensure the expected service levels.
• Sends notices for planned or unexpected service outages to customers in a timely manner.

Please send word format resume attached to ny@iiicareer.com