★★ Social media B2B client support ★★

2021/11/29 05:07:01
業種
メディア・マスコミ
職種
企画・マーケティング
社名
Teleperformance Malaysia
必要な語学力
仕事である程度使える
雇用形態
フルタイム
担当者
小堀マヤ
電話番号
+60-17-253-0430
メールアドレス
エリア名
NYエリア外 , Malaysia Penang

Responsibilities:
• Responsible to resolve customer queries in a timely and accurate way through email or live chat, few calls
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

****** Submit your English CV below below Email :
>>>>> Maya.kobori@teleperformamce.com

Qawsed
記事No. 190533

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