Customer Service Coordinator and Researcher

A Japanese research business company is looking for a part-time Japanese-English bilingual Customer Service Coordinator and Researcher.
This position provides customer service & order management activities, accounting activities, handles office administration and research.

●Work Location:
Midtown, Manhattan, New York.

●Job Type: Part-time

●Work Schedule: Wednesday, Thursday, Friday 9:30 am~4:00 pm (Negotiable)

●Pay: From $27 per hour

●Job Description:
・Customer Service / Order Management

Conducts research including desk research and comparison with an internal database.
Creates delivery reports and reconfirms accuracy with reports.
Responsible for order processing, delivery control, and back-end sales activities.
Ensures accuracy of order number and contents and order requests to suppliers.
Checks the availability of existing reports.
Analyzes and makes necessary adjustments to credit reports (products).
Delivers products to clients by the delivery due date as contracted.
Communications with clients and suppliers via phone, email, fax, or letter for order processing and new inquiries from potential clients.
Provides customer service to handle questions and issues arising from orders.
Manages a database in an internal system including speed, product type, and status updates.
Builds a trusting relationship with existing suppliers.
Reports to the manager on sales activities weekly/monthly basis.

・Accounting Administration

Process credit card payments through an internal system.
Ensures accuracy of the number and amount of sales and cost.
Issues invoices and sends them to clients via mail, email, or fax.
Issues checks and sends them to suppliers and vendors via mail.
Prepares necessary documents, handouts, and reports for weekly/monthly meetings.
etc.