📍📍IT Customer Support Representative募集！

Currently our client, an IT Company, is looking for a Japanese Bilingual Customer Support Representative.
【Location】 New York, NY
【Position】 Japanese Bilingual Customer Support Representative.
【Salary】$50,000 - $70,000
【Hiring Syle】Direct hiring, Full-time

Description of Responsibilities
・Responds to service related customer inquiries, trouble, and/or complaints by phone and email.
・Instructs network carriers to troubleshoot circuit outages and usability issues.
・Communicates with application service providers/resellers to respond to customer inquiries.
・Provides customers with remote instructions to isolate the cause of Internet connection outages.
・Provides customers with basic instructions on the use of the application and internet related services.
・Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.

Qualifications
・Proficiency in Japanese and English required
・No prior IT experience necessary; candidates with genuine interest will be considered

If you want to apply this position: #10921
Please send your resume to u.s.recruiter@leverages.jp

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Linkedin：https://www.linkedin.com/company/leverages-us

Leverages U.S. Inc.は、日本で20年以上転職支援を行ってきたレバレジーズ株式会社が2024年4月に前身となるアメリカ人材紹介・派遣サービスGlobal Career Partnersを完全子会社化・社名変更し、事業を継承しております。「アメリカでキャリアアップしたい」「他州への移住に合わせた職を探したい」「VISAサポート求人があるか聞いてみたい」などアメリカでの就職・転職をお考えの方は、ぜひLeverages U.S. Inc.にご相談ください。

Recruiting Service in US : Shigotosagashi.com
アメリカでの人材紹介・派遣 仕事探し.com
https://job.us.leveragescareer.com/ja/

Recruiting Service in Japan:Kikokugo.com
日本での海外大生新卒採用人材採用 帰国GO.com(https://kikokugo.com/)
https://www.kikokugo.com/

レバレジーズ株式会社
https://leverages.jp/

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