Teahouse Manager — SŌRATE Teahouse

SŌRATE is a New York–based Japanese tea company specializing in authentic ceremonial matcha and traditional green tea sourced directly from Uji, Kyoto — the birthplace of matcha. Inspired by the philosophy and ritual of the Japanese tea ceremony, SŌRATE brings a refined and tranquil tea experience to New York City.

Our SoHo Teahouse, inspired by the intimate tea spaces of Kyoto, has been featured in SNS and CBS News and is recognized as one of New York’s leading matcha destinations. We are seeking a dedicated and experienced Teahouse Manager to oversee daily operations and uphold the exceptional standards that define SŌRATE.

POSITION OVERVIEW

The Teahouse Manager is responsible for ensuring seamless daily operations, maintaining impeccable store standards, managing inventory and team scheduling, and delivering an elevated, personalized guest experience. This role requires strong leadership, operational organization, and a deep appreciation for hospitality and tea culture.

KEY RESPONSABILITIES

Operations & Inventory

Conduct regular inventory checks and maintain accurate stock levels

Place and manage inventory orders with suppliers

Ensure proper handling, storage, and rotation of tea and supplies

Maintain operational readiness of all tools, equipment, and materials

TEAM MANAGEMENT

Create and manage employee schedules

Support, guide, and motivate team members

Ensure smooth daily workflow and efficient team coordination

GUEST EXPERIENCE & SERVICE

Maintain the teahouse in impeccable condition at all times

Provide a unique, refined, and personalized guest experience

Educate guests on our curated tea offerings, including matcha grades and seasonal selections

Uphold SŌRATE’s hospitality standards inspired by Japanese tea ceremony philosophy

FLOW & ENVIRONMENT MANAGEMENT

Manage busy service periods with calm and efficiency

Cultivate a healthy, breathable flow of guests within the space

Maintain a tranquil and welcoming environment even during peak hours

QUALIFICATIONS

Prior experience in a managerial role (required)

Strong organizational and leadership skills

Ability to work efficiently in a fast-paced environment

Excellent communication and hospitality skills

Detail-oriented with a commitment to excellence

Interest in Japanese tea and matcha culture is highly appreciated

抹茶に興味のある方歓迎です。

SCHEDULE & COMPENSATION

Full-time position only

40 hours per week

$70,000 annualy

LEGAL REQUIRMENTS

Must be legally authorized to work in the United States
アメリカ合衆国で合法的に就労する資格が必要です

About SŌRATE

SŌRATE sources its tea directly from farms in Uji, Kyoto, and specializes in three ceremonial matcha grades — Hekishō 碧霄, Sōkū 蒼空, and Kūsui 空翠 — each expressing a different seasonal harvest. Our mission is to preserve and share the authenticity, craftsmanship, and quiet beauty of Japanese tea culture.